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HEALTHCARE

Can't carry on, doctor

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A national health regulatory body is a must to rein in the greed of truant medical institutions, say public health experts.

It's been over a month since Romina Nabil arrived in India from Karachi after selling off her ancestral property to pay for her liver transplant. Every day, she visited a multi-speciality hospital in Gurgaon where she was told to undergo fresh pathological tests.
Having running out of money and patience, Romina even threatened to shift to a different hospital for the surgery. But found to her horror that the contract she signed with the hospital clearly stated she could not seek care anywhere else since the hospital in question had arranged for her visa. Almost a month and a half later, she finally got operated. A week after that when she was ready to be discharged, she was handed a fat bill of Rs 5 lakh even though she was told her package would not cross Rs 2 lakh. What's worse, she was handed an additional bill of Rs 1 lakh with the hospital calling it the "lifetime check-up fee".

Romina returned to Pakistan with a functional liver but neck-deep in debt. For her, undergoing the surgery was the easy part. Dealing with fake promises and heartless hospital staff was far worse.

Romina isn't a one-off example. Thousands of patients in India face the same harassment everyday. With no upper limit to medical costs and no honest word on what procedures a patient actually needs and what is being recommended purely for financial gain, India's health sector, specially privately run hospitals, are coming under serious scrutiny.

This has now made the Planning Commission's all-powerful high-level expert group on health suggest putting in place a patients' charter of rights including ethical standards.

According to the panel, India immediately needs a new National Health Regulatory and Development Authority (NHRDA) that will monitor and enforce essential healthcare regulations to control entry, quality, quantity and price.

The recommendation is to set up the NHRDA which will be statutorily empowered to regulate and monitor/audit both the public and the private sectors and ensure enforcement and redressal.

The panel's latest report, exclusively available with TOI-Crest, says the NHRDA will be linked to the Ministry of Health and Family Welfare - independent, (similar to the office of Governor, RBI vis a vis the ministry of finance) and will have strong statutory powers to regulate the healthcare sector.

According to Dr K Srinath Reddy, who heads the panel and is president of the Public Health Foundation of India, this regulatory and development body will be responsible for overseeing and enforcing contracts for public and private providers, accreditation of all health providers, preparing and enforcing standards for facilities, staff, scope, access, quality and rationality of services and costs of care with clear norms for payment. The NHRDA will also ensure adherence to standard protocols for treatment with involvement of professional organisations, establish a system of regular audit of prescriptions and inpatient records and death audits.

Dr Reddy told TOI-Crest that the NHRDA will be supported at the state level by State Health Regulatory and Development Authorities (SHRDAs) with corresponding powers.

The entry of states into the Universal Health Care system will be predicated on their setting up SHRDAs with powers determined uniformly across all states. "

So how will this authority enforce the patients' charter of rights including ethical standards? Dr Reddy says there would be Ombudsperson offices operating under the Authority at the state level which would be responsible for this.

The work of the Authority, including the Ombudsperson, will be backed up by Health System Evaluation Units. These units will be staffed by public health specialists and data management experts who will draw on external expertise as well as youth or older volunteers who can support the gathering of data and evidence.

Reader's opinion (4)

Gaurav KumarNov 10th, 2011 at 13:41 PM

Now just to respond to dear Praveens comment, I retort with a question.. who is in charge in a hospital both in terms of jurisdiction and diagnosis ? Definately Praveen would concur its not a Pharmacist but a doctor or a head of department, who incidentally is a doctor. Reminder!!! Its subjective.

Gaurav KumarNov 10th, 2011 at 13:37 PM

Moreover, there are ample undocumented cases of patients being admitted and treated for prolonged days without even bothering to look into the real issue. When enough cash is made, patient is discharged. Its all business now like anything else. But Please remember, its not a commodity at stake here.

Gaurav KumarNov 10th, 2011 at 13:33 PM

Foremost, everthing is subjected and relative. Thus NOT ALL doctors are BAD, every Tom knows that. Its the general trend of any trade that attracts comments. Now, if everyboduy in your family is not VIP, you would know how it operates. Doctors would prescribe tests that are unnecessary for cuts.

Praveen AmbedkarNov 7th, 2011 at 07:55 AM

health costs mainly because of medicines costs..... the bulk of profit made is through pharmacists.... i do not understand why everybody targets doctors?????? while pharmacists make a fortune?????

 
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